Shivaji Navale Review of Doubletree Times Square South
Not good for official stay, they dont want to addr...
Not good for official stay, they dont want to address issues raised
I was surprised by the poor quality and the experience.
I had brought this up with front desk
1. Towels were worn out/damaged.
2. Water ran out in the morning, when I was taking bath and had soap applied - I tried to see if I can get some water from sink, so I can atleast wash my hands and face to talk with someone. as there was none, had to wait feeling cold in the shower.
3. Toilet (Commode) water kept dripping in the container, disturbing the silence in room overnight.
4. AC thermostat would not work (I had to set the settings directly from AC)
5. Iron board damaged.
6. Iron not working properly - it leaked hot water and burnt my leg.
7. Itchy feeling in the room
8. No floor towel in the bathroom.
and more ...
Since I was in a rush to visit office, the lady in morning said we will look into it, but when I again brought it up after coming from office, I was told after discussion they cant do much. So I decided to move out of the hotel.
I also had called later on hotel board number, requesting for the General manager contact details, instead I was given a email address.
Looks like the hotel does not care about their guests and I had been more accommodating - spending my time - trying to give opportunities to improve. I even wrote this mail to their management, and did not hear back from them.
The reason I stayed at your hotel is so I could save time to go for work, unfortunately the incidents lead a bad taste and I ended up visiting late for work.
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