Jacqueline Shanklin

Review of Hyatt Harborside

The hotel is super close to the airport which is e...

The hotel is super close to the airport which is extremely convenient. You can see the airport runway from the hotel elevators! I had the high floor suite which had a spectacular view of the Boston Harbor, especially the skyline at night.The staff was friendly and efficient.

I checked into my room pretty late and I was bummed to see that some of the sheets and comforter were stained with a light pink color, like it got mixed in the laundry with something red. I found an extra blanket and slept on top of that. I left a note for housekeeping before I headed out the next day and when I returned the bedsheets were changed but the extra blanket was draped over the couch and halfway on the floor. I also noticed plastic on the floor and smudges on the mirror and window. I usually don't make a fuss over things like this but for $800 a night I expect a certain level of service. Did I also mention there is no fridge in the room? Parking is $45.

Room service is overpriced for the portions they give you. $30 for (2) small crabcakes? They charge 15% for gratuity that's given to the server (which is completely fine) but they also add a $10 delivery fee on top of that and another 3% fee.

My last night there I was awakened at 1am to an alarm telling me and everyone else to evacuate the building. After climbing 12 flights of stairs and waiting in the cold for about 20 minutes we were finally able to go back in. Turns out there was a small fire in the laundry room. We were given free breakfast for the inconvenience.

Overall I enjoyed my stay at this hotel. I would come back but I wouldn't get a suite there is nothing special besides a view that I can stand outside and look at. Housekeeping could have been a little more attentive and room service should only be used if you're dying of hunger and have money to waste.