Robin Scharf

Review of Bonaventure Resort and Spa

We were given the Bonaventure as a choice to use w...

We were given the Bonaventure as a choice to use while we were in Florida for an event. When we first got there at check in time, our room was not ready. I would NEVER stay there again. When we finally checked into our room, we were given a room that clearly smelled of mold (ground floor). When we asked for a change, they said there were problems from the hurrricane and were given another ground floor room which still smelled of mold. I have since been told that this situation existed before the hurricane. We were forced to stay there as we had to get to the event and had no time to argue and it seemed all the rooms were the same. The second room had a sliding door (which would not lock, but was fixed when we mentioned it) to the outside, so we opened it to air it out. Suddenly ducks appeared, slid in between the grates surrounding the enclosure and would not leave. They were very aggressive and appeared to feel it was their home. Perhaps people feed them. We therefore could not leave the door open and stayed in the moldy room with no outside ventilation. I have been sick since our trip (one month ago) and have to believe this situation exacerbated a reaction since I had lung surgery in the last year (which I explained to the front desk). I would never stay there again even though the facilities were otherwise adequate. I don t like leaving bad reviews, but if this is a problem due to the hurricane, the rooms should not have been rented out. It is something they need to address.
Robin