HORRIBLE customer service and a disgrace to the Di...

HORRIBLE customer service and a disgrace to the Disney name! We ordered multiple gift baskets for our Disney vacation. None of them made them to our room; on every date Disney Floral & Gift delivered the baskets late and then the resort failed to bring them to the room. It ruined our vacation and we wasted so much time dealing with these cowboys. Disney Floral & Gift blame the hotel (Yacht Club) and the Yacht Club blames them. At the end of the day, it's all Disney so service should be seamless. How darn difficult is it to deliver a gift basket to a room? It's not rocket science. The customer service is shameful; they ignore emails and over the phone they just read a script and offer no help whatsoever. Very rude staffs. USE AT YOUR PERIL! It could ruin your vacation having to deal with these cowboys.