Anil Chandrasekhara

Review of GoWireless, Inc.

I am very unhappy with the services of your store ...

I am very unhappy with the services of your store at Shorewood, IL.

I purchased a Razr phone on October 8th as I was due for an upgrade. I also returned my existing iPhone as trade for $350.00 which was processed toward the purchase.

I was told I had 14 days to return my Razr if I was not happy.

On Oct 19th, I went back to return my Razr. Julia (store associate) was very kind to process it, but she said that the system would not allow to process a refund as there was some internal issues. She took my Razr and till today, this issue is not resolved.

I am waiting for my iPhone 12 Max Pro, so I have not placed an order for a purchase.

Go Wireless needs to refund the taxes I paid towards the Razr and also return the $350 which was for the iPhone trade.

The store manager, Brittney has been of no use to me. I see no sense of urgency to satisfy a customer (me).