Amy Koch

Review of Burt Toyota

Sales person Michelle, was top notch. Very friendl...

Sales person Michelle, was top notch. Very friendly. My 3 stars came from their finance side. They talked me into the extended warranty and never returned my calls to cancel it. Even before the finance paperwork was submitted to the bank for my loan. In fact the gentleman was supposed to call me with the details of whether the loan would be through my bank or Toyota. I assume he didn't call due to not getting the commission from the extended warranty. I ended up having to wait until Toyota received it, then cancel it for a $50 charge.
His communication was horrible and even the other finance person I left a message for failed to call me back.
Plus, if you are no haggle pricing, then why have a salesperson anyway?
Especially if we have to rate them ALL 10s in order to get their commissions. Poorly done Groove Toyota, poorly done.