Direct's internet service has been very reliable f...

Direct's internet service has been very reliable for that last 3 years. Unfortunately their customer service manager Diane is extremely difficult to deal with. I was late 5 days on my July payment and called in a couple months later as I thought they had missed my payment. Apparently they were charging me a late fee because of my late fee so I was getting an additional late fee every month and Diane refused to waive more than one fee.. I will be looking elsewhere for service and will be referring my IT clients to other companies in the future that have reasonable policies and service managers...