Debra Clapham Review of Stoke by Nayland Hotel, Golf a...
My husband and I stayed here for three nights. On ...
My husband and I stayed here for three nights. On the third night the fire alarm went off. Thankfully, there was no fire and thank goodness for that - the staff seemed to have no idea what they were doing, a fire door from the upstairs bedrooms was blocked off by chairs, there were no staff in the car park checking that people were out of the hotel and when after the first all clear was given and the alarm went off on a second occasion the hotel was not completely evacuated . To compound matters we received absolutely no apology from the day staff on departure . Leaving that aside our room was tired to say the least and the dining room menu overpriced . The food certainly did not live up to the description in the menu - overall it was bland. The staff were pleasant and obliging and the views stunning from dining room .
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