Daniel Brant

Review of Tenvoorde Ford

Let me just start this review off by saying that 1...

Let me just start this review off by saying that 1 star was the lowest you can go.
If i were able to go 0 that would have been my review. I live about 60
miles from this dealership which has a HUGE part in this review.
This was in the middle of the week maybe a Tuesday or a Wednesday I might add.
I would like to understand why this dealership has a credit application online on it's website if it is not taken seriously. What is "Serious" you might ask? I filled out my credit application online and someone contacted me immediately. I told them the two vehicles that I was considering A Fusion and an Escape and I asked if they could use my credit application that I filled out online to see what I could get approved for with the bank. Immediately I was "encouraged" to consider leasing as my options. I said that I had been leasing for about 10 years and I wanted to buy my next vehicle. They understood and said they would "work on this right away" I got some E-mails back from Nick Furey saying that If i were to Buy the Vehicles vs leasing them what the prices would be. I thought wow they actually did the work for me so going there filling out the paperwork would be easy.
WRONG- I found out that the dealership really never did any of the work for me with my credit application and were just giving me random estimations of numbers based on what they thought the bank was going to approve. When I arrived at the dealership on a Saturday nothing had been submitted to the bank for approval for financing and I found that I would need at least 3 or 4 thousand dollars down to get into anything.
I Traveled 60 miles out of my way for people to say they went out of their way for me ultimately did nothing for me until I showed up in front of them. I work in sales in real estate and I know that this is not how to treat customers. Had I known they were going to come up with that answer ahead of time I clearly wouldn't of wasted 5 hours of my Saturday there. I clearly stated in the E-mails with them that I wanted to know the options ahead of time so I did not travel 60 miles to have some lady in the finance department say I was not approved for anything.

I will not be going back there. If this is any indication of how communication is handled at this dealership I would highly highly suggest reconsidering visiting them. If a customer fills out a credit ap online and knows exactly what he or she is looking for and is serious about buying a vehicle, why wouldn't someone submit it to the bank for the approval instead of just telling a customer random numbers and having them come in to understand the Sales Associate Jim Schall and Internet Sales consultant Nick Furey Did nothing with the file at all.
Disappointed is an understatement.