SAIT made me so frustrated. I am graduated and in...

SAIT made me so frustrated. I am graduated and international student. I waited for over a month to have my transcript and my completion letter to apply for my PGWP. SAIT sent me an email with no unofficial transcript. In the email, they showed me detail about how to pay $10 for official transcript. However, I don't need official transcript. I only need unofficial transcript. They only said I can print it on mysait. I went to mysait website, but there were no way to print or save it to my computer. I tried to contact them by email last week, call back system for today, but what I received is unavailable...SAIT only have instruction to pay, and delay to help students.