Jamie Walcheski

Review of Tu-Lu's Bakery

The desserts are great, but unfortunately the cus...

The desserts are great, but unfortunately the customer service is horrible. I tried to order a cake on the phone for my roommate's birthday and I was put on hold 3 times. Then I asked about cupcakes and the lady said she will have to call me back. I am not sure if it was a lack of man power or if she was new and was not sure of the prodcuts being served. I felt like I was pulling teeth asking what flavors are offered. Plus, when you enter the 11th street shop, there is not many products on display to buy. You have to buy whats left from the day. To insure you get what you want, you either have to call a head and request the product or come in when they first open. Anyhow, I was very disappointed and felt like the company did not want or was not interested in my business.