I was discharged from a post-surgical rehab center...

I was discharged from a post-surgical rehab center after being hit by a car several months ago. the facility ordered a wheelchair and a tub seat for me. The wheelchair that was delivered had a broken arm rest with some sharp plastic exposed on it and the seat was filthy. In addition the chair was very uncomfortable. I was discharged last Tuesday and the tub chair was to be dropped shipped to the location where I am staying on Thursday. It is now one week later and no tube chair!! After several months taking sponge baths, all I want is to be able to have a nice hot shower! The rep who originally called to see if the items were delivered to me, never returned four messages I left for her. resorted to dealing with a supervisor and still, one week later NO resolution, no new chair and I just learned the tube chair was delivered to my home, not to the location where this company knows I am staying!
VERY displeased with this company!! Caveat emptor!!!