For Seattle waterfront location:

For Seattle waterfront location:

This is the first time I've tried this location and the first time I've done a to-go order at RR. The prices are reasonable, especially for the location. I've had good experiences at the few RRs I've been to around the country.

Both the hostess and server were pleasant and helpful. The fries fell out of the top of the bag as soon as I picked it up. The hostess tried to find which server helped me. I waited, and the manager came out and tried to give me a smaller fry order that was not extra crispy as I had ordered (also it was obvious the RR seasoning was missing), but it was ready now versus a ten minute wait. I explained to him that it wasn't what I ordered and that he could see my previous spilled fry order at the top of the trashcan next to us. I got up and pointed at the trashcan, when he said "Please don't go through my trash." The statement was both inaccurate and inappropriate, even if I did appear a bit frumpy from being up the entire night.

This area is prime tourist real estate in Seattle, especially during the Summer. Since so many restaurant patrons are passing through and may never be back, why not recognize your potential repeat customers? The manager disappeared and my server showed up just a couple of minutes later with a new correct fry order this time packaged in a spill-proof container. It was lucky I had hand tipped her the first time she brought out my order.

The food was consistent with other locations. It seems condiments are by request only for some burgers like the Keep it Simple, which is dry without condiments. Since this is the closest location for me and RR is one of the few successful chains to offer very good variety for any type of diet, I will certainly be back despite the slightly awkward interaction with the manager during a busy time for them.

FIVE STARS for RR online:
Red Robin's website is easily one of the best if not the best thought-out of all current restaurant websites. There is a feature where the user can enter their allergens (or preferences/restrictions), and it returns a fully customized menu. It's brilliant and proactive. Kudos to the website planners and designers. The online ordering is just as good, allowing you to change pickup times and locations without having to go back through all the order pages (you can make these changes directly even from the very last payment screen). The only thing I would add is a checkbox indicating cash tip, or better yet, allow for adjustable tipping up to 5 minutes after pickup. Although most restaurant ordering apps deal with tipping in a similar manner, does it make sense for a customer to decide a tip amount on a to-go order before they know how their service/experience will be? Yes, customers should always tip on to-go orders at full service restaurants, since it's often the server who has both packaged and bagged the food.