Viktor Courreges

Review of Courtesy Chrysler Jeep Casselb...

So I want to start by saying that excellent sales ...

So I want to start by saying that excellent sales team, however their service department has lost me for any future car purchases.

They require you to make appointments, so you make an appointment then expect you to have nothing better to do than wait for 4/< hours. I have never been out of there sooner than 5 hours whether for an oil change or an easy recall.

When you complain about the wait the manager informed us oh that appointment we make you book is with an advisor who then puts you in a queue, it s like a doctors office. Well I hate to tell you if I had to wait 6 hours at the doctors office I would no longer be at that practice and I m usually called back for triage or advisor before my appointment because my appointment is with the doctor not the effing advisor. Also they never specifically say oh this an appointment to join a waiting queue that day otherwise no one would ever go there.
I stopped going there for regular maintenance despite the fact that with every other car I have ever had I always went to dealerships for maintenance and while there was usually it was never the entire day or they would give me a loaner.
So if my appointment is with the advisor and my car is going to have to be there the rest of the day you better either be paying my salary or giving me a loaner until my car is ready for personal use!
Courtesy was obviously the wrong name to go with since you have no value of your customers time.
Not only is it the time I spend I there but also the lack of respect from the staff they are rude and patronizing from start to finish if recalls didn t have to be done through the dealership I would never come back.