I purchased a Fiberon PVC deck package from them t...

I purchased a Fiberon PVC deck package from them that was estimated by one of their staff, who was no longer working there a month after purchase. Over the course of the summer I constructed my deck and started to realize that I was sold boards for certain locations that could have been shorter boards to reduce waste. Luckily, some of my boards were back ordered and I was able to adjust some of the boards accordingly. However, I was also left with 3-4 boxes of specialty screws that I also did not need and still a number of boards.

Their return policy was clearly stated upfront as is their disclaimer of responsibility over material estimates. As it took me a few months until I fully realized what was left over, they did not take the product back. I can understand not wanting to take boards back that would likely have to be stored outside and there are no guarantees that I kept the boards in good condition. What I disagreed with was not taking back approximately 400$ worth of screws in only 4 boxes. I would have already had to pay a 15% restocking fee anyway, and the screws were in mint condition. They were also generic to any deck colour.

If you go here, make sure you do the estimate yourself and estimate carefully. Also, though this place caters to do it yourself, if you plan on taking an extended amount of time to complete your project, go somewhere with a more forgiving return policy. The materials they sell are good products, but if you make a mistake, you will likely be on your own once the return window passes.

UPDATE: Thanks to Warren who was able to get my extra small hardware back and save me some money. I have changed my rating to a bit higher than original. I do stand by my statements regarding making sure the estimate is accurate before buying, especially if you will not be finished within their return window. At the end of the day, the product they sell was good quality, they did help out a lot with estimating and planning, and, most importantly, the deck looks great.