I've been using this service department for severa...

I've been using this service department for several years. The wait times only seem to be getting longer. At a prior visit, I had an appointment and had to wait over 40 minutes just to speak to a service advisor after I arrived. I thought it was just a one-off...

Most recently I had a service appointment and I arrived a few minutes early. I waited 15-20 minutes for a service advisor, then another 30 minutes for paperwork to be completed before I could sign for a loaner/rental vehicle, and another 15 for the porter to get the vehicle so I could leave. I was there for over an hour before I could leave, and this was with an appointment. These wait times are ridiculous and the customer service is weak. There does not seem to be any urgency or communication regarding extended waits.