I recently brought travel insurance for my in-law....

I recently brought travel insurance for my in-law. he got ear pain during the visit we went to doctor for the same and submitted the required documents with records. They didnt pay any of the doctors visit and when I enquired they said it was denied because of preexisting condition. In the Medical records it clearly indicates that there is no issues in the past.
I am not sure whether they really read those records and process it. when I called them they said I have to Appeal again and it will take 6-10 weeks to process. Also mentioned that it wont overturn to Insurance for most of the case.

We will not know their real face until we submit the claims. Please dont buy from here.

And they wont respond to negative reviews as well...