Brutal. Tried to rent a couple of lenses from Vist...

Brutal. Tried to rent a couple of lenses from Vistek Toronto. You have to email them a request and a representative from their store calls you the next day.

They called the next day as promised. The guy (forgot his name, but sounded really young) explained that the lenses I wanted to rent required a $2000 deposit (a little much, but I understand considering how much these lenses cost). I explained that my wallet was stolen on a recent vacation, and that I needed to speak to my bank to transfer the money to my other card. I asked him to call me back in an hour and he agreed. I transferred the funds and waited for the call from Vistek... And waited... And waited. No call.

Instead, I went to their competitor (Aden Camera at Pacific Mall.. Speak to Stephen!) and bought a Nikon 24-70 from them.

I absolutely hate it when companies tell you they'll call you back and don't. I felt like they didn't want my business and was glad to go elsewhere. I have had some friends who have had bad experience with this company as well.