I order cupcakes to be delivered for my birthday, ...

I order cupcakes to be delivered for my birthday, and they were never delivered so I drove to the physical location. The employee then called the driver who stated he followed someone into the building and left them on a table. The employee was rude and never apologized for the inconvenience and while preparing our cupcakes, slammed the box on the counter upset. While on the call-on my personal cell phone she walked away from us with my personal property. I believe this is extremely unprofessional especially since we are paying customers. I understand that she may have been stressed but I do not believe that this was proper protocol on the driver s end or the employee s end.