Byron

Review of TNT Express Worldwide South Af...

We have a box that needed to be collected teo days...

We have a box that needed to be collected teo days ago and shipped to germany, they came a day later to the wrong adress and so I redirected them. When going to the warehouse where they where supposted to pick up the package we found it was still there and no one came even after talking directly face to face with the delivery guy, the location I sent him to is 6min drive from where we where. When calling no one wanted to help, they just kept on switching me to different people to speak to and or just hanging up and or the phone is just ringing... rite now i am waiting on the phone trying to get through to the operations manager... for more than 5 mins has the phone been ringing. NO ONE wants to help or do their job when calling the help center it sounded like they where having a party with noise in the background and the operator would just laugh or talk to some one when speaking to them. I had a quote number then they sent me to the quoting department then I told them the issue then they sent me to the operators then when speaking to them they sent me to another department, all while I had to wait 7 min for them to answer. This is a joke!!!! The packaged need to be off two days ago and its sitting here. I think they are operating a scam service by the way they are intentionally trying not to work or help or anything. And we are sitting on a huge crisses as a result.

.I am still waiting on the phone.