Mohegan sun provided The worst experience I have e...

Mohegan sun provided The worst experience I have ever had at a hotel.
We booked a couples massage for an hour, after searching the whole hotel for this spa we showed up 12 minuets late, the spa staff was so rude and rushed the entire experience, and on top of that they rudely informed us since we were so late we d have to do a 30 minuet massage. By far the worst spa experience I ve ever had.

So than after our awful spa treatment we come out to find a line of people waiting for vallet.
Turns out the hotel doesn t have anyone working vallet, even though they had someone to park my car they had no one to return my car. I spent 45 minuets outside in the heat begging employees to give me my keys so I could leave. I asked hotel staff to call a manger 4 times and no one showed up.
After an hour I had to threaten to call the police and report my car stolen before a manager would finally come help.
While I was outside in the heat for over an hour they also left a woman in a wheelchair out in the heat for well over an hour, the poor woman left in tears, and almost had a heart attack from the stress.
When I complained to the manager and asked what he was going to do to make up for this, he told me word for word he d take down my number and maybe they d be able to do something 3 days later I still haven t heard anything, considering I spent $200 in the spa and $300 in Ruth Chris you d think they d try to save my business and make sure I return as a customer but no.
I would have been happy with free parking on my next visit or even something to show they actually care about their guest experience but no.
I would recommend spending your money somewhere that actually cares about guest services.