Alex Shrout Review of DeMontrond Auto Group
The entire VW scandal regarding the NOx sensor was...
The entire VW scandal regarding the NOx sensor was a complete disaster for us. Our Passat TDI was hell on wheels and left us in a heap of stress. This dealerships service department did nothing but lie to us for over a month. Daniel the manager gave us the run around for God knows how long about what is the real issue with our car and we went without the car about 2 months. The truth here is the NOx sensors was being used as a defeat device to cover up the bad emission the car gave off. There was never a real fix for the car. We just kept being told the only fix is a software update which continues to hide the problem. Little did they tell us this update just hides the nitrogen oxide levels the car gives off meaning the problem was never fixed but the computer tells you it's ok. VW is a joke and this dealer lied to us when we went to have the car bought back. They told us we would get 7800 dollars back total and we ended up only getting 3500. We would have never agreed to that. April the lady who helped us finish the buy back told us to our face we would get back that much and we were given the run around for weeks. VW has created a new breed of crooks and liars in the auto industry it's sad because I loved VW cars I've driven them for over 10 years faithfully. I will never buy one again.
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