After losing my package, I requested the cancellat...

After losing my package, I requested the cancellation and refund of my order.

TWIL does not reimburse me despite my repeated requests (3 to date) and wants to force me to credit a kitty to block the money at their place, in addition I could only use it when the wine is found by the carrier and returned to the domain.

We think we are dreaming.

There are plenty of other players out there, who respect the law and the consumer, so don't take any chances and encourage the bad guys.