**UPDATE**

**UPDATE**

Courtesy sent a company to detail my car at work. That was much appreciated. I will say customer service definitely stepped up, thank you.

In no way shape or form am I saying my car was clean when I dropped it off for a repair but when I got it back the next day the condition was worse. There was a stench, there were leaves all over the floor mat from the trees they have on the lot and dried bird poop on the window. My husband dropped his car off to Ford and always gets it returned clean on the outside. The communication was us contacting our service rep who was short when we would call trying to get info. Service closes at 5 and we didnt hear from anyone until WE called at 4:40 to find out the car wouldnt be ready until the next day.