They book my friend for an oil change at 7:45 AM a...

They book my friend for an oil change at 7:45 AM and promised the car by noon. We showed up at 12:30 and the work HADN'T EVEN STARTED. They promised us the car for 4 pm, we showed up at 5pm and THEY WEREN'T DONE YET! It's an oil change, not rocket surgery!