Lolen East Review of Santa Barbara Auto Group
Purchased a 2016 Jaguar XFS from Ken yesterday. K...
Purchased a 2016 Jaguar XFS from Ken yesterday. Ken was very professional and not your typical pushy car salesman. One of the things I dislike most in life is buying new cars because of the usual run-around you get from salesmen trying to make a commission. This place is not like that and I appreciated Ken's help throughout the process. Without getting into detail, I will also say that there was a mistake made when they quoted me a bottom line price the day before. It was an honest mistake by a manager (not Ken) and when I went down to actually buy the car they realized it was a $4k mistake. Instead of trying to make me pay for it, they 'ate it' and took it off the price of the car without even hesitating. That's how I run my own business and it's very refreshing to see someone else own up to honest mistakes and not make their customers pay for them. Great job guys, and we love our Jaguar!
Comments: