Debbie Wahrenbrock

Review of Little D Computers

Although the kids seemed very knowledgeable, in th...

Although the kids seemed very knowledgeable, in the end this experience has cost me over 2 thousand dollars. They were very sweet and helpful selling the phone, even gave me a 7 day advance to bring the down payment in and let me use a loaner phone.
But once sold;
They would not honor the 14 day return policy, I even had the actual Verizon store from bend call them, where they agreed to exchange with me but in person they denied me. I also learned from Verizon I could of had an exchange within 30 days.
I asked for a simple phone with the best reception, I got an expensive phone with no reception that I can't hear from and is awkward to use.
The owner told me to drive to where I loose service and call warranty. What sense does that make?
Each time I tried to exchange, they have me different reasons why the phone want working properly and to switch for a new phone off the same type. They would not listen, it is the phone oneself,I did not want the phone nor the expense. I habe been told they own the phones so most likely this was a model They were throng to get rid of. They would ignore what I was sayingand just repeated they would drop me to 4g plan,even though i repeatedly said that was not what I wanted.
When I told them that Verizon said I should of been sold a different phone for reception, they said Verizon doesn't know what they are talking about.
The plan quoted from the kid is under my actual bill by $$80. Verizon said they can't honor what he said because they are just reps, not Verizon, even though I have his quote I writing from him.
So, after almost 8 years with Verizon I purchased a go phone and now have to battle with business bureau over this issue. I was also told by several Of the staff at Bend Verizon stores that they have never had good feedback in regards to the La Pine store.
I would give negative stars if possible but it won't allow me.