S Russell

Review of Downtown Honda of Spokane

We recently purchased a loaded Civic sport touring...

We recently purchased a loaded Civic sport touring and we bought the additional service agreement for $3300 as part of it included free rim replacement if one got damaged.

Turns out one did and when we took the car in, they told us it would need to be sent out for repair. Fine, we ll take repair even though that isn t what we were told initially.

Then we find out from this extended warranty company that they wanted to offer us $90 on a replacement for this $600 rim. Say WHAT?!??

Now we are waiting almost 3 weeks to send this rim in ( Larry H Miller wouldn t provide a temporary rim) and my wife has been without her car the entire time. No manager on duty had the authority to provide another rim so she could keep driving her car while the original rim got sent in.
I was shocked and no one seemed to care other than our helpless service advisor that was at the mercy of managers that seemingly could care less.

As soon as we get the rim back, we re cancelling this bonus service warranty that s a joke and a complete rip off. Don t fall for it or record your salesperson when they pitch this outstanding extra warranty . I wish we did!!

There s so much more but it was a total fail by anyone that could make a minor decision on a rim and my wife not be without her car for 3+ weeks. Originally we were told 2 days ( and that it would be replaced no questions asked at the time of the sale) but again, there s a much longer story to all of this...

The warranty company is a scam and I hold Larry H Miller s management equally at fault for failing to step up on such an easy fix for a $30 loaner rim. Could you imagine if it were an expensive fix? If it s this bad on a small issue, we certainly aren t waiting to find out what it would be like on a major issue...