Andrew Keir

Review of SUEZ Australia & New Zealand

We had a terrible experience with the customer ser...

We had a terrible experience with the customer service staff at SUEZ today, namely Christina and Anne.

The two businesses who share the site didn't get the weekly paper and cardboard pick up completed yesterday.

After enquiring; we were advised that the bins were indeed picked up according to the driver, when they clearly weren't. The multiple people on site all day and the full bins staring me in the face, said otherwise.

Rather than trying to be helpful and find a solution, they told me 'they probably got filled up again since they got emptied'. Despite the fact we only operate from this site on Sundays.

They asked management from both businesses to send time stamped CCTV to show the driver didn't arrive and take photos of the bins that haven't been emptied. Between having to make multiple calls to SUEZ this was very inconvenient and cut in to other tasks while preparing for the weekend.

It took multiple phone calls from multiple people from different organisations, to simply organise an additional pick up, which we will probably be charged for.

It took every fibre in my being to remain professional after being spoken to like an idiot and liar. I suppose they thought business owners and general managers were conspiring together to get an additional pick up free of charge, despite having been with SUEZ for many, many years, including when they were SITA. With no record of dishonest behaviour.

We will now be checking our contract to see how quickly we can engage another company for our waste management.

There is clearly a culture problem in the customer service office of SUEZ that would I prefer to not have the displeasure of dealing with again.

I hope by sharing this it may help another business owner when engaging a new waste management company and are considering SUEZ.