Dusan Coso

Review of Audi Bellevue

The experience was good. It was efficient and that...

The experience was good. It was efficient and that was important. Also I was able to stop by when they had a nice deal on a new 2018 A6 (now old version, replaced by an all new 2019). Since I care most about what is under the hood, and transmitting power to the wheels, I didn't care about all the tech & electronics the new model offers. Tom Alvarado was very helpful and nice during the experience, so I would recommend it as a convenient and friendly place to try to shop for a new Audi in the Seattle area.

Update, July 2020:
So after all the excitement, about 6 months into the ownership, I felt the car's transmission was a bit clunky. I figured it might be weather (temperature) caused or an issue with the computer (that seemed to be more realistic). I mentioned it during the 1st scheduled service, they said all was OK.
Since then (from Nov. 2018 until now) the problem seemed to be getting worse. Finally about a month ago it went into complete misfires (flooring the gas gave absolutely no response once or twice, and on 2, 3 other occasions, the car doesn't shift up almost redlines - one has to back off, let it collect itself). Not to mention the more frequent jerks in low gears (cruising on the freeway was still good)

So i went to the dealership's service center in Bellevue and reported this. They tried to replicate it by driving and said they couldn't. They offered an alternative to leave a car with a technician for a week or two straight so they can drive and try to replicate it. I mean what would replicating do if i am describing it in detail?? I wasn't ok with that, especially given the corona-times we are in, so I asked if they could just re-upload the program that controls the ecu & transmission. So then I was told this wasn't the typical protocol so they wouldn't do it.

So I suppose one buys a 55+ k$ car and they are supposed to drive on a misfiring clunky transmission until it fails for it to be in the protocol? Or maybe for the warranty to expire??

No thank you!! Just traded the car in for a BMW.

Well at least Audi of Bellevue lost a customer, that i know for sure.
I am sure that Audi brand is solid, i always wanted the quattro, so it was great to get it. But it just wasn't what i expected. To have this happen on 15k miles and a car less than 2 years old is absurd, or maybe something one expects from a VW, the parent company. Certainly this car wasn't close in ride quality to the '98 a6 my father used to drive.

Still, I am sure that this is a program bug, not a mechanical one - likely an easy fix. Or maybe I am wrong (will never know, so who cares)....but it all maybe wouldn't be so bad if the dealership scratched their "protocols" and respected their customer.
Maybe they would have fixed it, and my confidence in the brand fully restored. Heck, I prepaid services for 5 years and gave my trust initially thinking this would be the car to keep...Too bad, but onto a better experience for me.