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Lori Bradshaw

4 years ago

Really bad experience tonight. We arrived at 4:45 ...

Really bad experience tonight. We arrived at 4:45 and were told it was between services and only serving drinks and appetizers. No worries. We ordered drinks and waited until 5:00.

Server took order a couple of minutes before 5:00. Our food finally arrived about 5:40. We waited 40 minutes for a cheeseburger with fries and a risotto. The risotto was hot when server brought it to the table but the burger and fries were barely warm. The cook's timing was really off.

The server was too preoccupied with the bar and the counter and so many other things that periods of 15 or 20 min would pass without even seeing him. We had to flag him down to get drink refills, a box for my leftovers, and our check.

After waiting nearly 10 min for him to come back to get our check, we walked to the register with it only to be informed that only he and no one else was able to run our charge card so we could pay our bill. Even after they got his attention and handed him our check and card, he was too busy to run the card and made us continue to wait.

The food was good, as always. The service from the kitchen was really slow, considering the number of people in the dining room at the time. And it was obvious that our experience as a guest in the restaurant was not even in the server's list of top ten priorities.

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