Kelsey Wickett

Review of Capilano Volkswagen Inc.

The employees of this dealership should be ashamed...

The employees of this dealership should be ashamed on themselves for the way they treat people; especially females shopping/looking for maintenance on their own. Never in my life have I been treated so poorly by individuals in any form of customer service.

I brought my 2019 Jetta in due to a strong burnt rubber smell. I ve driven and owned manual transmission vehicles long enough to know that something was wrong with my clutch. Upon arrival at the dealership, I was struck by comments from two individuals regarding the fact that I am a female driving a manual transmission vehicle. Needless to say they profiled me and had already made up their minds that whatever was wrong with the car was my fault before I had even left the dealership.

I called and asked to speak with the service manager and was denied that opportunity and told to come in Monday-Friday between 7:30am and 2:30pm to speak with him. I arrived at 7:45am and asked to speak with the service manager and was told he was very busy and wouldn t be able to see me for a while.

I then asked to have Volkswagen Canada brought into the decision making of my car and to be CC d on the email to which I received a snarky snap back of there s not point, they aren t going to help you and you can t be CC d on the email because you can t be privy to company information.

I should add I owned a Volkswagen Jetta for 7 years prior to purchasing my new Jetta. Capilano also knows this as they interrogated me about my driving record and ability for an extended period of time when I brought my car in.

Moral of the story, whatever you do, DO NOT bring your vehicle in or purchase a vehicle from this dealership!!!!!!!! They have succeeded in making a life long Volkswagen hater out of me and I will continue to tell my story to anyone and everyone who inquires.