W S

Review of Hendrick BMW

Overall, a C-.

Overall, a C-.

Main complaint is that I received no updates from service dept on status of repairs, what they were finding, or when car would be ready.

Also, upon arrival, despite arriving early and being the first in the service lane, I was assigned to a service rep who was somehow otherwise occupied and waited for 15 minutes, when there were about 12 other reps sitting in their offices and apparently available.

And lastly, I am not confident that the engine issue is even corrected.

If not under warranty, would absolutely not return.