Room was dirty. Hair on toliet seat, in shower and...

Room was dirty. Hair on toliet seat, in shower and in the bed. They gave us a different room. The room keys didnt work, so the assistant manager brought the keys to us when we called. That 2nd room also had hair in bathroom and in sheets as well as toothpaste crusted on bathroom door. Staff was talking to housekeeping when we were canceling the room, and 3 housekeeping ladies were laughing about it. I didn't find it funny at all..