Lola Chen

Review of Mastro's Beverly Hills

I had a terrible experience on March 14 th a week ...

I had a terrible experience on March 14 th a week before Covid shut down,I
Made reservation two weeks ahead for my son 's birthday , we were a group, Our waitress Gabrielle did not know how to serve a bottle of champagne, brought us wine glasses no ice bucket and had to ask a server from table next to us to pop open the bottle, It seems like a waitress without any experience, we ended up with a cold steak and cold old frenchfries,
I made reservations two weeks ahead of time and made sure that we have a birthday cake .
She brought us a dessert menu , no mention of cake or candles and charged for it, when we paid the bill we mentioned the dissapointed and she didn't care,
I contacted management , MS Corina assured me that we will be compensated for the horrible experience, she never did.
I will never go to MATROS AGAIN.
shame over priced and bad service.