Frustrating when you purchase a vehicle and sales ...

Frustrating when you purchase a vehicle and sales rep acts like no problem to get THE 2nd key. Then you have to nag them to get it; something that should've been taken care of b4 vehicle was even sold! Now told it will be another week, (blames it on someone else being gone till after X-mas!) Then found a piece missing and they TELL us, YOU can order from any dealer! What in the world?! I think they should order it & get it to me! #unsatisfied #frustrated