Nader Fahmy

Review of St.Joseph Healthcare Hamilton

Complete lack of mechanisms to accept feedback. Go...

Complete lack of mechanisms to accept feedback. Good luck trying to put a complaint or even point them in a certain direction. They shield all staff from top to bottom in the Ivory tower. So, essentially you hit your head in the wall. No transparency at all. There should be an email/website that people can voice their concerns through it and expect a meaningful reply/resolution within a reasonable amount of time. Their Radiology department, overall, have intricate techniques in place to discourage people/doctors from using their services. I am sure some good is happening in there somewhere. But, overall, so much needs to be done to enhance service delivery and customer service.