We were actually staying in an Airbnb at the Encla...

We were actually staying in an Airbnb at the Enclave. They have some sort of set up with reception where Airbnb guests have to grab a key and drop it off.

Anyway, when we were leaving we had a day left in Orlando and asked politely if we could have them store our luggage. The blonde women on reception was so condescending and cut us off before we could finish asking with a snappy we don t provide that service for airbnb guests. She immediately input her head down to ignore us so we couldn t ask anything and then answered the phone as we were standing there completely ignoring all eye contact. We walked away feeling so horrible because she was SO RUDE. We went back up, totally stuck on what to do with our stuff and this time the man answered to my husband who asked if they knew anywhere that could help us and snapped a no reply. My husband turned around and the man on reception shook his head at him.... haha. Wow. Another guest came in and they were then overly friendly with them. Little did they know they were also guests of an Airbnb. How I imagine they wished they could take back their kindness at that point.

Worst reception experience ever. Wouldn t stay there as a hotel guest ever, and wouldn t rebook that Airbnb through them either.