As it's getting closer to Christmas, I just had to...

As it's getting closer to Christmas, I just had to review my past experience. Last year I ordered a Holiday room celebration for Christmas along with a Christmas tree to be delivered to our room. This was our first Christmas away from family. I was super excited and saved for a year since this was very pricey, but something I planned for as I said, a year in advance. I called the morning of our delivery to verify that all items would be delivered to our room that day. I was assured they would be. I even explained where I wanted the tree and gift items placed. When we returned to our room that night, all was there, except for the tree. The website stated that the tree was sold out and I had ordered my at first availability in October. There was nothing I could do since the store was closed by 6 pm and we had returned to our room at 6:10. I had to wait until the 26th when they were open again to find out what had happened. When I called, I was told there was a mistake and they forgot they tree and had 3 in their store. They asked if I wanted it delivered that day.... but since Christmas was over, I said No! They refunded me the price of the tree but it was certainly heartbreaking to build up such anticipation and then have it shattered, especially since I had called and verified with them that morning. This was a surprise for my family and they didn't know that anything was missing, but I did. I did all I could to make sure everything would be delivered correctly, it just didn't get done. So... Be careful, check to make sure everything comes before the store closed and have a Merry Christmas! P/S---- I was told Disney Floral and Gifts is NOT part of the Disney company..... their customer service is not the same as Disney the corporation... they just deliver to Disney resorts. WE love Disney customer service and assumed that the Floral and gift department was the same customer service as Disney.... It is NOT!