I was extremely disappointed in both the quality o...

I was extremely disappointed in both the quality of my room and the attitudes of the staff. The entire floor I stayed on smelled musty and old the moment I stepped off the elevator. The room was dirty, one of the lights didn't work, wallpaper was peeling, and the towels were threadbare. This is not the level I would expect from a hotel that looks so nice in the lobby, and advertises itself as such. The part that tipped the scales for me was that there was a spot in the bathroom above the toilet where water had clearly been leaking for some time. It was poorly patched and eventually started to leak onto the toilet every time the person upstairs flushed. I reported this to the front desk and was told there would be an engineer up to my room within the hour and that if it couldn't be fixed I would be moved. I waited two hours and then had to attend my conference in the hotel. I asked the front desk what to do and was told to check back with them. When I did so several hours later no one could tell me if anyone had been to the room and that I should just call the front desk if it was still leaking. There was no evidence anyone had done anything. It still leaked. At this point I gave up on the front desk and changed my flight so I wouldn't have to stay one more night (even though I had already paid for that night). I informed the person at the front desk that it was still leaking and he just said "okay." At the end of it all they tried to charge me for a movie I didn't watch. Not once did anyone so much as apologize for the inconvenience. I was not the only one of my colleges to have issues with the cleanliness of their rooms. Also, I believe that any responsible hotel should have mattress covers to protect against bed bugs. I will not be staying at an Omni again.