Natasha R.

Review of Nothside Lexus

I was supposed to receive a survey regarding my se...

I was supposed to receive a survey regarding my service at the Collision Center last year, but I never did so here it is. Johnnie T. is awesome! He walked me through what to expect from the rear bumper damage that my vehicle suffered after being rear ended, everything from rental service to parts; he answered all the questions and concerns that I had. He communicated as if it were his vehicle being repaired and kept me up to date at all times, which was greatly appreciated. Months after the repairs were completed, the side of the bumper started to pop out. I assumed it was due to loose clips and brought it back in for Johnnie to evaluate. Thankfully, Lexus has a great warranty on parts and workmanship. It took less than 10 minutes to have a technician look at it and to fix the issue. Johnnie recommended reaching out if it happened again. I m happy with the service I received and will gladly recommend and return.