I honestly don't understand the higher rating. I h...

I honestly don't understand the higher rating. I had higher expectations from a Westin but this one felt like a 2 star hotel. From the location, to the room, to housecleaning, to the food - it was a disappointment.

First the location - it's farther away from the main tourists attractions. Hyatt is better located for sure.

The main reason for low rating is the rooms and service. First night the AC made loud noises to a point we couldn't sleep at all. Went to the front desk the next day and it seems the engineer knew about the issue but they still decided to have guests in there! While I was reporting my issues there was another gentleman showing horrible cleaning effort - he showed pictures of some gross stuff in the bathroom.

The bed too wasn't comfortable at all but the first room had extra selection of pillows that were missing in the second room.

Now on to the food. It was raining the first night so we decided to eat at the rooftop bar. Very limited selection (no coffee) and horrible food. You go there for beer, that's it. The service was decent and that's the only good thing I can say about the bar.