Joe Goebel

Review of Courtesy Chrysler Jeep Casselb...

Dropped off our truck to get an oil change and war...

Dropped off our truck to get an oil change and warranty work done on 8-26. Told we couldn't get a loaner so we rented a car. On 8-27 they call my wife and said it's not covered by the warranty. (which I knew for fact it is a covered item) On 8-28 I call and talk to the service advisor. Told him how to present the problem to the warranty company. On 8-29 the warranty inspector comes out and says yes they will cover the break down. Days later On 9-2 at 11am I call to see why it's not done yet. Should have been a 3-4 hour repair. They said it's almost ready and they will call us. They close at 5pm today and we haven't received a call as of 4:15 so I call them. They said it was ready. Not sure why we didn't get a call. We pick it up. Warranty work done. No oil change. Told them forget it...... terrible at keeping customers updated..... sad that I had to tell the service advisor how to do his job...... I do not recommend this dealership for service work at all............................................... Update: It was nice to get a response from the manager of this dealership. We had a good conversation along with the service manager. Unfortunately what's done is done at this point but they did apologize and offer a free oil change. I do commend them for their efforts..... changing my stars from 1 to 3 for that.