While this was a very short search for a vehicle, ...

While this was a very short search for a vehicle, it was full of twists and turns that took us to dealerships in Houston, almost to Louisiana but ultimately concluded at the Echo Park dealership in Grand Prairie. From the first phone call with Tiffany C.(Internet Sales) things seemed to take off. Next, we were put in communication with Aaron W., Sales Representative at the Grand Prairie location. From the start Mr. Williams and his Trainee DaMarcus were willing to go above and beyond by sending pictures and videos of our desired vehicle. Once we settled on making the 208 mile drive, Aaron's level of customer service only increased. With the dealership closing at 8 PM Aaron was willing to stay late. When we arrived at 7:45 PM. everything was all set up. We test drove the vehicle, but ultimately decided on another vehicle. Even with the change of vehicle we were finished with financing and on the way to the hotel at 9:18 PM.

On, Friday, August 7, 2020, we arrived at the dealership that morning to pickup the vehicle which had been buffed and cleaned to our satisfaction. There was one slight issue because the SD Card had been removed from the vehicle so basically nothing worked in regard to the navigation, voice control, radio and blue tooth. Mike H., Sales Manager, was very assistive in trying to resolve an issue that generally takes days to fix. We waited patiently as they worked their magic to track down the right part and have it installed the same day.

Words can not express the efforts put in by Tiffany, Aaron, DaMarcus, Mike and I think Greg (whom was assigned to assist us during our wait on Friday). Going forward we have found one dealership to handle all our buying needs. The service goes above and beyond. My wife and I are pleased to say that the service we received was far greater than any other dealership we dealt with during this short buying period. Many thanks to the men and women at Echo Park. Not only did we get a quality vehicle, we received quality service.