Steven Pemberton

Review of Best Western Saddleback Inn & ...

Terrible experience! I have a feeling a lot of the...

Terrible experience! I have a feeling a lot of the good reviews are from staff. Upon arriving to our room we instantly noticed an aweful odor, (human urine and cigarettes). My husband wanted to ask for a new room, but it was late and we are vacationing with children. We should have left then! The odor got worse once we turned the ac down, and was burning my nose and making us feel sick. You could also see where a dog had been left alone inside because the bathroom door was scratched up and broken. Probably part of the urine odor also. Dogs should only be allowed if they are kept in a crate, yuck!
The towels and bedding were cheap and scratchy. Also, my kids look forward to swimming while on vacation and the pool was locked at 10am, (suppose to be open at 7am). I asked an employee outside if he could unlock it, he smirked sarcastically and said he didn't have a key. Then I went to the front desk, lady said someone would come unlock it, 15 minutes later and still no one showed up. It was locked with padlocks, not a room key.
The only plus to our stay was the nice breakfast hostess.