Absolutely terrible service. Waiting 4.5 hours to ...

Absolutely terrible service. Waiting 4.5 hours to lease a vehicle from arrival to leaving. Constant delays while workers standing around laughing and joking, while no one is actually working. Was told that the $199 nitrous oxide in the tire fee was "not negotiable" and "proven to improve mileage and reduce air escape from tires" which is all completely false when you look at the data online. Salesperson could not make any adjustment without checking with the manager - constantly - throughout the entire process. Had to sit while the manager told me about their "care packages" that cost an absurd amount of money for maintenance and repairs to the car if there is cosmetic damage. I have contacted the mangers multiple times without any response, and received an offer from Open Road Honda for $1000 less than I paid. I will NEVER EVER USE DCH again.

UPDATE - A manager contacted my after I emailed them about the aforementioned issues. They were eager to keep me satisfied and fully refunded the fee for the nitrous oxide. I received a check 2 days after we spoke on the phone.