Ordered from one of their subsidiaries (Burgess Se...

Ordered from one of their subsidiaries (Burgess Seed) back on 5/1/2020, and nothing but busy signal on phone numbers provided on direct website. And, their people answering emails about shipping complaints and refund request are extremely rude. They double charged my card - once on 5/1/2020, and again 5/26/2020 for $599 each. And, I just receive something from them 7/6/2020 with damaged packaging and note on tag saying some will not be shipped until spring 2021. I requested a refund back in mid-May, and they gave lame excuses and told me they did not know how to refund my account or cancel my order. But yet, they have several companies associated with their organization. Not very pleasant experience - plants received are dead, damaged, and poked through the packaging. No protection from shipping. And, way too late in year to plant these. I also am refusing the order, as I was not home to reject it originally. These are of no value - $600 order, got charged double and very poor service. no one there seems to care about customers or how unethical they are in business practices.

An update 7/8/2020 - talked to a supposed manager named Judy today and she was very rude and did not care how long it takes for us to get our orders. she claims their policy is for cancellation requests in writing and that all phones are working - all you get at burgess is busy signal since May, and same with their other online fraud fronts. They also fraudulently took money out and refused my refund because they scammed me out of the original items I ordered over 2 months ago. Still don't have what I ordered. I refused the order, and Judy said too bad, although Angie (another manager) told me to return the items for a refund. So, who am I supposed to believe. I've since escalated a bank investigation against these frauds, and will be reporting to attorney general tomorrow and prosecutor. Also, will be starting social media campaign to expose these frauds for who they are. I'll contact their local media as well in the days to come. I was patient earlier, but that is gone with the rude people and excuses and their illegal and unethical fraudulent business! I think everyone needs to see how these people steal money and scam people across the country. They cannot even keep their promise for satisfaction. Or, does that not apply whenever convenient for the company? STAY AWAY!! BEWARE OF THESE SCAMMERS!!!