Krav Maga

Review of Oskab

Order error for 2 facades. Returned by Colissimo a...

Order error for 2 facades. Returned by Colissimo at 27.80 euros original packed facades plus scotch tape. Contact person on the phone told me that the facades are well received and offers me a refund with my rib between March 26 and 28. In the meantime no news of course. After multiple reminders by email or phone I am then told by email that the facades are damaged. Total amazement !!! No reimbursement or 2 facades at almost 170 euros postage included. No manager, no justification other than email, obviously insisting. I have already put a notice that does not appear. After supposedly I should receive the delivery slip proving that it is Colissimo responsible for the deterioration of the facades. And in the end I am told that it is Colissimo which has this famous voucher .... Still not reimbursed while I returned the new facades in the original packaging a fortune 27.80 euros. I don't understand if the facades were damaged why the logistics service received them normally they should have refused?
First version: If they have been damaged during return transport and they are no longer marketable, we will send you the signed delivery note so that you can return to the transporter. The products will then be available to you for a period of 30 days. So there will be no refund.

Remember to take insurance beforehand to avoid any problem of this kind.

Regards,
Second version:
I got a feedback from my logistics department and it's up to you to contact your carrier to get your delivery slip.

cordially
So facades damaged by whom? Oskab? Colissimo?
Why different versions without stops?
Where is this famous good? Normally we refuse a damaged package?
Do you have to go through its legal protection to be reimbursed?
Anyway, still waiting for the refund I will never order on this site again or the after-sales service is not up to the task unfortunately if you have to return a facade made 800 kms with your car otherwise the refund will be complicated
PS: the advisers on the phone do not even know the products they sell and I realize that there are quite a few positive opinions on the site unlike here ...