Steven Beckerman

Review of Deere and Company

The initial Pre-Delivery-Indspection (PDI) was not...

The initial Pre-Delivery-Indspection (PDI) was not performed properly before I picked up my tractor. Keil Equipment did not level the deck(off 1/2"). The hood hinges were broken and the headlight was not in place. The front tires were "toed in" so much that after 50 hours, my tires are almost bald. My dad has the same tractor and his tires are only slightly "toed in" with 120 hours of use and his tires look new. I originally took pictures and sent them to John Deere, but got no response. I called customer service and they told me I never registered my tractor. They told me I would have to go the dealer to register (and that was from the head of customer service) but I found it on their website anyway. John Deere tells me I am responsible for the cost of getting my tractor to the dealer 1/2 hour away. If it was for a regular service I could understand that, but with picture proof of the original "toed in" tires I feel that it should never have left Home Depot that way since it was defective from the start. John Deere said that is my problem. The head of customer service told me that she is the highest up I could speak to (and she doesn't even know you can register online). I emailed corporate headquarters but they have not responded. So.......if you buy their tractor and is defective out of the box, you are SOL and it will cost you. My first tractor I had for 10 years and the tires were still good. Thanks for the lack of true customer service John Deere