Update to my previous review:

Update to my previous review:
This is an update to the review for N Property Group I wrote below. Less than 24 hours after I wrote the review, I was contacted by Douglas Martindale who is a principal owner of N Property Group as well as the owner of the property that I am renting. His response offered the level of professionalism I expect to encounter from any organization dealing with people. He accepted responsibility and offered a sincere apology for the problems I have encountered. In addition to the apology, he asked for more detailed information on my experience with his personnel thus far. He also included several corrective actions steps he immediately took to rectify the situation. These included: a decrease in my first month s rent (which I had already paid in full), an offer to help me relocate should I find my accommodations unbearable (which is far from the case because I love the apartment and location) and a commitment to changing existing behaviors. Finally, he proposed a proactive step which involves me cc ing him on emails should I have any additional problems. He has done everything he can possibly do to rectify the problems I encountered. I greatly appreciate his efforts and level of professionalism. It is because of Douglas that I am amending my rating of N Property Group to reflect what I now believe to be the norm for this organization.

It is difficult to put into words how poorly managed N Property Group, Inc. truly is. To give some perspective, I have rented apartments, condos, flats in several states and countries for 30 yrs and I have never had to deal with the unprofessionalism shown by this property management company in the month that I have been dealing with them. I recently began renting an apartment from them in Bryn Mawr. Unfortunately for me, it was before I read all the horrible reviews about their practices posted here. My initial complaints are similar to countless other reviews on here: horrible move-in condition, lack of accountability, etc. I just moved here from out of state so I was willing to let the initial problems go and chalk it up to a difference in the way things are done here.

Yesterday morning as I watched my kitchen light fixture fill up with water from a leak in my upstairs neighbor s apartment, I decided not to let it go. I woke to find the light fixture full of water, the ceiling bubbling up and water on the floor. The water had gathered there overnight. Thinking this could lead to more damage, I immediately called the office. I get an answer service which is understandable because it was 6 a.m. The person patches me through to a maintenance person who says he lives far away and he will be here in 45 minutes. Not ideal but I understand that he does not live next door. At 7:30 a.m. I have not heard from anyone. I call the office back only to be told it will be another 35-40 minutes before someone comes. In the meantime, the water is still leaking. The maintenance person shows up at 8:30. Looks at the leak and says, Oh. It as if he were shocked that what I told him was happening was actually happening. After a bit, it was discovered that the leak came from the toilet in the upstairs apartment that had just been fixed the day before.

Here is my reason for writing this complaint. There was no sense of urgency from anyone but me to the potential damage to the home this leak could cause. Ultimately, regardless of who came to my home, the management company is responsible for them. I am wondering how many of the people who own the properties managed by this company know how poorly some properties are being managed. Granted, there is a good chance they also do not care but I would like to think that they do. I intend to find mine and write them a letter. I think it would be easy for everyone who wrote reviews here to do the same. It, at the very least, puts some of the responsibility to change things in the hands of the owners.